Frequently Asked Questions (FAQ)

1. How long does it take to process my order?
Orders are typically processed within 3–5 business days before shipping.

2. How long does shipping take?
Standard shipping within the United States typically takes 7–10 business days after your order has been processed.

3. Do you accept returns or exchanges?
Please refer to our Return & Refund Policy for complete details regarding returns, exchanges, and eligibility.

4. Can I cancel or change my order?
If your order has not entered production or shipped, contact us as soon as possible. We will do our best to accommodate your request.

5. How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.

6. What payment methods do you accept?
We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods available during checkout.

7. Are your shirts and hoodies true to size?
Yes. We recommend reviewing the size chart on each product page before placing your order.

8. Do you ship internationally?
At this time, we primarily ship within the United States. International shipping availability may expand in the future.

9. What if my item arrives damaged or incorrect?
Please contact us within 7 days of receiving your order with photos of the item and packaging so we can assist you promptly.

10. How can I contact Heavenly Touch Apparel?
If you have any questions, please email us at heavenlytoucha@gmail.com, and we'll be happy to help.